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Ai/Automation
We design and deploy AI systems that reduce response times, personalize every interaction, and free your teams to focus on high value work, securely and at enterprise scale.
Solutions catalog
1
AI-powered customer support chatbots & virtual agents
Deliver instant, 24/7 support across web, mobile, WhatsApp, and email. Our agents understand intent, pull answers from your knowledge base/CRM, and escalate seamlessly to humans when needed.
Outcomes: lower handle time, higher CSAT, reduced ticket volume.
Integrations: Zendesk, Salesforce, Intercom, Freshdesk.
2
Automated inquiry classification & routing
Auto-tag and triage tickets by topic, sentiment, language, and priority. Route to the right queue or rep based on skills, SLAs, or account tier.
Outcomes: faster first response, fewer transfers, cleaner reporting.
Integrations: Help desks, IVR, email inboxes, Slack/MS Teams.
3
Predictive analytics for personalized recommendations
Use customer behavior and context to recommend products, next best actions, or content in real time, on site and in support flows.Outcomes: higher conversion/upsell, improved retention, increased AOV.Data sources: web events, CRM, order history, campaign data.
4
AI for quality assurance in customer interactions
Score 100% of conversations automatically (not just samples). Track accuracy, empathy, compliance, and brand voice—then coach with targeted feedback.Outcomes: better QA coverage, higher FCR, measurable training impact.Dashboards: agent scorecards, themes, trend alerts.
How we work
Discover
stakeholder interviews, data & process review.
Design, use-case selection, success metrics, guardrails.
Scale, integrations, training, rollout, change management.
Measure dashboards, A/B tests, continuous optimization.
Pilot rapid prototype in a controlled environment.